Shipping Policy
Shipping Policy
Last updated: [April 25, 2025]
Thank you for shopping at Avex Healthcare. We’re committed to delivering your health and wellness products efficiently and reliably. Please review our shipping policy below:
1. Shipping Destinations
We currently ship to:
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Malaysia (Peninsular & East Malaysia)
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Singapore
If you would like shipping to other countries, please contact our support team at biz@avexhealthcare.com before placing your order.
2. Processing Time
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Orders are processed within 1-2 business days (excluding weekends and public holidays).
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You will receive a confirmation email once your order has been shipped, along with a tracking number.
3. Delivery Time
Malaysia:
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Peninsular Malaysia: 1-3 business days
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East Malaysia (Sabah & Sarawak): 3-7 business days
Singapore:
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3-5 business days
Please note: Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
4. Shipping Fees
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Peninsular Malaysia: Free shipping
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East Malaysia: RM15 flat rate
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Singapore: RM99 flat rate
Shipping fees will be calculated and displayed at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package via the courier’s website.
6. Delivery Issues
If you experience any issues such as:
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Delayed delivery
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Missing or damaged items
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Wrong delivery address submitted
Please contact us within 7 days of the expected delivery date. Reach us at biz@avexhealthcare.com with your order number and details.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
8. Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out:
📧 Email: biz@avexhealthcare.com